My resume is available online as an experiment and also as a reference only. I am happily employed and am not seeking employment elsewhere.
Summary
- Over five years experience in writing, editing, and designing documentation
- Exceptional ability to review and edit documents for accuracy, completeness, and usability
- Remarkable ability to provide technical assistance to users, communicate information and ideas clearly, and concisely, in writing
- Delivered documents include writing system and end-user installation, configuration and administration manuals, online help and training material; illustrations; and FAQs and troubleshooting guides
- Innate ability to understand and work with software without guidance
- Remarkable ability to understand, analyse, and implement latest trends and technologies into deliverables
Objective
I would like to contribute my skills in a technical writing and/or technical editing position to improve and develop usable documentation.
Employment History
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Bally Technologies, Chennai N 12.99° E 80.24°
Senior Technical Writer, July 2006 -- Present
- Developing documentation for Bally's AS/400-based product lines
- Involved in defining and implementing processes for improving quality and adherence to standards
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Wipro Technologies, Bangalore N 12.92° E 77.62°
Technical Writer, May 2004 – July 2006
- As a technical writer for a major US-based Operations and Support Systems (OSS) solutions provider, I was involved in developing documentation and online help systems for several products.
- I have also worked with a US-based telecommunications equipment manufacturer for documenting their interactive voice solutions products.
- All projects required close coordination with development teams, both offshore and onsite.
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HTC Inc., Chennai N 12.94° E 80.12°
Technical Communicator, March 2004 - May 2004
- In a short term assignment in the organization as a technical communicator, I was involved in developing an user manual for the organization's sales force automation solution.
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Angler Technologies, Coimbatore N 10.99° E 76.98°
Content Developer, April 2002 - March 2004
- In the role of a content developer for the company's interactive media solutions division, I worked with over 150 projects. On the web side, I was responsible for content development, information architecture, and basic search engine optimization. On the multimedia solutions side, I developed storyboards and wrote voice-overs for presentations.
- I was also responsible for developing the conceptual flow and content for marketing materials like brochures, pamphlets, electronic mailers, and PowerPoint presentations.
- Additionally, I was responsible for the company's corporate communications.
- In an additional role as project coordinator, I successfully managed projects for several high-profile clients from start to end for several design solutions.
Skills and Tools
Technical Communication
- Writing concise usable documentation with information sourced from software specifications, first-hand use of the software product, and SME interviews
- Understanding and creating documentation based on target audiences, varying from expert users or administrators to new users
- Structuring and presenting information for understandability and easier location of relevant information by readers
- Creating meaningful illustrations and annotated screenshots to enhance and improve textual content
Technical Editing
- Editing documents for style, grammar, organization, and accuracy based on standards and style guides
- Reviewing documents produced by other writers for quality assurance and adherence to standards
- Creating and updating internal style guides and templates to enable consistency in documentation deliverables
- Defining and implementing processes to ensure improved documentation and quality deliverables
Information Architecture
- Developing storyboards and content for websites and multimedia presentations
- Designing wireframes for information flow and prototyping
- Coordinating with sales team to develop marketing collaterals like product brochures, whitepapers, and presentations
User Interface and User Experience
- Working with development teams to improve usability and fine-tune product interfaces
- Coordinating with QA team to review and revise the accuracy of documentation
- Reviewing products to ensure consistency in screen design and interaction
- Facilitating developing sessions to propogate awareness about user-centered design
Other Skills
- Researching and implementing new tools and technologies for improved productivity and reducing documentation cost overheads
- Providing mentorship to junior team members and reduce team's learning curve
- Consulting with and coaching managers and writers on business and technical writing projects, documentation planning and design
- Developing and conducting sessions to help other writers to improve and improving individual writing skills
Tools
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Technical Communication Tools
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Image Manipulation Tools
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Web Design
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Microsoft Office Suite
Word, Excel, PowerPoint, Visio
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Conceptual Familiarity
Systems Development, Databases, Operating Systems, Programming Languages, and other IT concepts
Content & Knowledge Management
Education
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Madurai Kamaraj University, Madurai N 9.91° E 78.12°
M.S. (IT&M), June 2000 – June 2002
I did my post graduate degree, M.S. in Information Technology and Management under the aegis of the Department of Entrepreneurship Studies.
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Bharathiar University, Coimbatore N 10.94° E 76.94°
B.Sc. Comp. Sci., June 1997 – April 2000
I completed my graduation, B.Sc. Computer Science, at CBM College under Bharathiar University.
Hobbies & Special Interests
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Professional
I am interested in understanding and implementing the latest developments in Information Architecture, Technical Communication, and Usability.
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Personal
I like to read a lot, particularly fiction. I manage to complete at least 100 books every year..
This resume was last updated on February 27 2008 09:42:20The latest version of this resume may be found at http://xavierroy.com/resume/.
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