Xavier Roy -------------- Objective ------------- I would like to provide my understanding and knowledge of usability concepts to help develop user-friendly software products and documentation. Skills Summary --------------------- • Certified Usability Analyst (CUA) certification from Human Factors International • Solid understanding of user-centered design processes and techniques • Seven years experience in writing, editing, and designing documentation • Exceptional ability to understand, analyze, and implement latest trends and technologies into deliverables • Remarkable ability to provide technical assistance to users, communicate information and ideas clearly, and concisely, in writing and in design • User Experience deliverables include sketches, wire-frames, interaction guidelines, design patterns, screen text, and contigency text • Documentation solution deliverables include writing system and end-user installation, configuration and administration manuals, online help and training materials, illustrations and annotated graphics, and FAQs and troubleshooting guides User Experience Design • Analyzing user needs, task, and goals based on design specifications • Visualizing use-case scenarios and user personas and converting them to task journeys • Developing wireframes and prototypes by translating product requirements into UI and interaction models • Working with developers and designers to create interfaces; • Assessing usability of prototypes and providing recommendations and corrective actions as required • Researching and designing information design representations and data visualizations for use in dashboards • Documenting UX, IxD, and IA deliverables including user flows, interaction model diagrams, wireframes, user personas, guidelines, design patterns, taxonomies, and other deliverables • Communicating user centered design concepts and approaches to development teams Technical Communication • Writing concise usable documentation with information sourced from software specifications, first-hand use of the software product, and SME interviews • Understanding and creating documentation based on target audiences, varying from expert users or administrators to new users • Structuring and presenting information for understandability and easier location of relevant information by readers • Creating meaningful illustrations and annotated screenshots to enhance and improve textual content • Coordinating with QA team to review and revise the accuracy of documentation • Coordinating with sales team to develop marketing collateral like product brochures, whitepapers, and presentations Technical Editing • Editing documents for style, grammar, organization, and accuracy based on standards and style guides • Reviewing documents produced by other writers for quality assurance and adherence to standards • Creating and updating internal style guides and templates to enable consistency in documentation deliverables • Defining and implementing processes to ensure improved documentation and quality deliverables Information Design and Information Architecture • Developing content for web sites and storyboards for multimedia presentations • Creating informational graphics and data visualizations for representation of information • Designing wireframes for information flow and prototyping Tools Adobe Technical Communication Suite, Adobe Photoshop, Paint.NET, Microsoft Office, Microsoft Visio, XHTML, CSS, JavaScript, WordPress, MediaWiki, Drupal, Axure Experience --------------- Senior Technical Writer, Bally Technologies, Chennai - 06/2006 to present As a Usability Professional I worked as a usability analyst for porting an application from an AS/400 platform to a web-based GUI platform. • Reviewing existing AS/400 screen and task flows • Converting flows into user journeys based on rudimentary user profiles • Designing wireframes based on task for a GUI version • Validating conversions from wireframes to interfaces • Conducting heuristic evaluations & usability reviews on the GUI application • Providing suggestive solutions and corrective actions, wherever required • Documenting guidelines for usage of design patterns • Developing and designed help systems (inline & stand-alone) for the GUI application As a Senior Technical Writer • Documenting various applications for mainframe systems, web applications, and GUI products • Reviewing and editing documentation efforts of junior technical writers • Defining and implementing processes for improving quality and adherence to standards • Analyzing and restructuring documents to improve document usability • Researching and evaluating adoption of latest tools and techniques related to documentation Technical Writer, Wipro Technologies, Bangalore - 05/2004 to 06/2006 • Developed documentation for a major telecommunications equipment manufacturer for their development platform which enables rapid development and deployment of interactive voice response systems (IVRS) solutions. • Developed documentation and online help systems for various products of a major Operations and Support Systems (OSS) solutions provider • Worked with onsite and offshore development, QA, and documentation teams • Involved in reviewing documentation efforts of peer technical writers • Provided contigency design and usability reviews for product interfaces Technical Communicator, HTC Inc., Chennai - 03/2004 to 05/2004 • Developed a user manual for a Sales Force Automation solution • Involved in reviewing documentation efforts of peer technical writers Content Developer /Project Coordinator, Angler Technologies, Coimbatore - 04/2002 to 03/2004 • Developed content for web sites, multimedia presentations, and marketing collateral for over 150 projects • Provided usability reviews for web and multimedia interfaces and interactions • Responsible for firm’s corporate communications • Managed several projects for high profile clients for successful delivery of projects in an additional role of Project Coordinator • Defined and implemented processes for improving quality of deliverables Personal Projects Web Design • Self-taught HTML, CSS, and other web design technologies and implementing latest trends and solutions at my web site (http://xavierroy.com) • Sandboxing to learn various tools and techniques Education -------------- 2009: Certified Usability Analyst (CUA), Human Factors International 2000 - 2002: M.S., Information Technology & Management, Madurai Kamaraj University, Madurai 1997 - 2000: B.Sc., Computer Science, Bharathiyar University, Coimbatore Hobbies and Special Interests ----------------------------------------- Professional I am interested in understanding, testing, and implementing the latest developments in User Experience, Information Architecture, Technical Communication, Information Graphics, and Web 2.0 applications. Personal I read a lot, particularly fiction. I plan to complete at least 100 books every year and have been successful in reaching that goal for the past few years. Contact Information ---------------------------- L-1058, 1st Floor, 36th Cross, Thiruvalluvar Nagar, Thiruvanmiyur, Chennai - 600 041 Mobile: +91 98403 77789 E-mail: xavier@xavierroy.com Web: http://xavierroy.com